At PREMIUM PERFUME, we want you to be completely satisfied with your purchase. We understand that shopping online can sometimes be challenging, and we strive to make your experience as smooth and enjoyable as possible. With that in mind, we have a hassle-free return and refund policy in place for your convenience. Please read our policy below for more information.
Return Eligibility: We take great care in ensuring that our products are of the highest quality. However, if you receive a product that is damaged, defective, or incorrect, we will gladly accept a return. To be eligible for a return, the product must be unused, in its original packaging, and with all tags attached.
UNBOXING VIDEO IS A MUST FOR A RETURN/EXCHANGE. WITHOUT AN UNBOXING VIDEO, NO RETURN/EXCHANGE WILL BE ACCEPTED. This video is essential for us to verify the condition of the product upon receipt and ensure a smooth refund or exchange process.
Return Period: To ensure fairness and efficiency, we require that you initiate the return process within 7 days of receiving the product. If you fail to do so, the return request will not be accepted. Kindly reach out to our customer service team immediately if you have concerns about your purchase.
Return Process:
- Contact our customer support team via email or phone to initiate your return request.
- Provide your order details, unboxing video, and the reason for your return.
- Once your return request is approved, we will provide you with instructions for returning the product.
- Please ensure the product is securely packed to avoid damage during transit.
Refund Process: Once we receive your returned product and verify its condition, we will initiate your refund. Refunds will be processed within 7-10 business days. The amount will be credited to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to our error.
Exchange: If you have received a damaged or defective product, you can also opt for an exchange. Our customer care team will guide you through the process and ensure that you receive the replacement product at the earliest. Exchanges are subject to product availability.
Important Notes:
- Products purchased during promotional sales or special offers may not be eligible for returns unless they are defective or damaged.
- Personalized or customized items are non-refundable unless they arrive damaged or defective.
- We reserve the right to refuse returns that do not meet our return policy conditions.
Please note that our return and refund policy is subject to change without prior notice. We encourage you to review our policy periodically for any updates. If you have any further questions or concerns, please feel free to contact us at your earliest convenience.
Thank you for choosing PREMIUM PERFUME for your fashion needs! We are committed to delivering top-quality products and exceptional customer service to ensure your satisfaction.